We offer all our customers a full, no-quibble refund for the value of any unused parts, so long as they are returned within 3 months of receipt.

If you would like to return anything, then please contact us and tell us exactly what you are returning so we can identify it when it arrives. Please also put a note in or on each box saying “Return from “, as this helps us expedite your refund faster.

You will need to send items back to our UK warehouse in Leicestershire (postcode LE9), details of which are provided with the goods when delivered. All refunds will be credited to your original form of payment.

Please note that the outbound delivery charge is not refundable, except in the unlikely case that there was a fault with the product. Please also be aware that customers need to pay the return delivery charge for any items sent back unless there is a fault with the product. Although we charge a flat outbound delivery fee, the actual cost can be much higher, as some items are large and heavy. Once the items leave our warehouse, the couriers will charge for both delivery and return, even if you cancel before the items arrive at your address.

If you’re not sure whether our StoreFloor and products are right for you, why not buy a small kit to try out? StoreFloor and StoreFloor Compact are both modular, so you can always build more later, and if you find it’s not for you, the return postage charge for a small kit will be lower.